NEW HOTEL GUEST EXPERIENCES

NEW HOTEL GUEST EXPERIENCES

image 6 two smartphones

New on-demand services embrace tablets and  smartphones.

Traveling during the Holidays? Then you may discover the latest hotel innovations hotels are adopting to improve guest experience, embrace digital and re-awaken the enjoyment of falling asleep with a good read.

While chocolates on the pillow and towels in the shape of hearts are great, and very thoughtful, they are not all that helpful. Enter on-demand services that embrace tablets and smartphones. From emoji room service to clothes on demand, here are four new innovations: Book and Bed Tokyo, dinner on demand, emoji room service and a fashion mini-bar.

fashion on tap mini bar

Ever wish you could digitally order up a closetful of new clothes?

1. Clothes on tap

If you often look at your mini-bar and wish it could be replaced with a closet full of clothes then this is for you. Now, luxury hotels in many major cities are offering clothes and accessories for women delivered straight to their hotel room. Customers can even curate what clothes arrive – preordering clothes to handle weather or work perfectly for last-minute occasions. The service is currently available in Antwerp, Paris and Brussels.

2. Dinner on Demand

At the Hard Rock Hotel in Chicago guests can use their tablets or smartphones to order anything from the onsite restaurants for dinner that night, ranging from a cheeseburger to Caribbean food. Rather than the classic rigmarole of picking up the phone and dialing reception only to be put on hold, this concept makes the entire process more convenient.

Ordering room service via smartphone or tablet cuts out the classic rigmarole.

Ordering room service via smartphone or tablet cuts out the classic rigmarole.

3. Room Service with a smile 🙂

The Aloft Hotel in downtown Manhattan debuted emoji room service. Consumers no longer have to write out their dinner order, or ask when the maid will arrive – the emojis do all the talking. You text what you need, say a toothbrush, and add in your room number and everything is ordered in one go.

Book and Bed Tokyo is designed for nodding off with a good read.

Book and Bed Tokyo is designed for nodding off with a good read.

4. A Book Lover’s Dream Hotel

At Book and Bed Tokyo, book lovers can re-live the pleasure dozing while lost in a good read. Book and Bed Tokyo combines a bare concrete-walled reading room with 30 single beds surrounded by around 1,700 books with both Japanese and English titles along with shared toilet and bathroom facilities. Wi-fi is offered for guests who wish to read digitally. This is strictly no-frills accommodation focused on the pleasure of nodding off with a good book – if only for one very well-read night.


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